Refund policy

UNIQUE PHYSIQUE HEALTH Client Policies, Procedures & Indemnity Agreement Coach Courtney Strauss

This policy applies to all in-person and online coaching clients of Unique Physique Health.

  1. CANCELLATION POLICY

Same-Day Cancellations

  • In-person and online sessions cancelled on the same day will not be carried over to a new or rescheduled slot.
  • Coach Courtney reserves the right to use her discretion regarding whether a same-day cancellation session may be carried over under exceptional circumstances.
  • Same-day cancellations will result in forfeiture of the session.

24-Hour Cancellations

  • In-person and online sessions cancelled with at least 24 hours' notice will be considered for rescheduling at Coach Courtney's discretion and subject to her available schedule.
  1. REFUND POLICY
  • All sales of session packages and coaching programmes (in-person and online) are final. Refunds will not be issued once a package or programme has commenced.
  • Where a package has been purchased but not yet commenced, a refund request may be submitted in writing to Coach Courtney within 48 hours of purchase. Approved refunds will be processed within 7 business days.
  • Refunds will not be granted for unused sessions within an active package, sessions forfeited due to late cancellation, or digital programme access once granted (including access to the Everfit Coaching App).
  • In exceptional circumstances (such as a serious medical condition supported by a doctor's note), Coach Courtney may, at her sole discretion, offer a credit or partial refund.
  • All refund requests must be submitted in writing to: infouniquephysiquehealth@gmail.com
  1. PACKAGE & SESSION VALIDITY

Session packages are designed for clients with irregular schedules who are unable to train on a consistent weekly basis. They offer flexibility to complete sessions within an extended time frame.

All packages must be completed within their allocated time frame — unused sessions that exceed the validity period will fall away and a new cycle will begin.

Package Time Frames:

  • Standard: 4 Sessions — 1 Month
  • Extended: 8 Sessions — 2 Months
  • Premium: 12 Sessions — 3 Months

This applies to both in-person training sessions and online coaching check-ins.

  1. PAYMENT POLICY
  • All sessions and packages (in-person and online) must be paid in full upfront at the start of each month or prior to the commencement of a package. Exceptions to this may be made by prior written agreement with Coach Courtney, in which case payment is due at the end of the month for all sessions completed.
  • No sessions will be held without confirmed payment.
  • Whether on a pre- or post-session payment arrangement, a cancellation fee will be charged if the session has not been paid for at the time of cancellation.
  • If the session has been paid for and a cancellation occurs outside of the stipulated cancellation window, the session is forfeited and will not be rescheduled, unless the cancellation is due to illness or death in the family.

Per-Session Payment & Booking Rules

  • It is the sole responsibility of the client to book their sessions when paying on a per-session basis. Sessions will not be held open or reserved without a confirmed booking.
  • Bookings for the upcoming week must be made by Friday, or no later than Sunday afternoon.
  • Payment for per-session bookings must be received at least 24 hours before the scheduled session. Failure to pay within this window will result in the session being deemed forfeited.
  • For online clients, session links or programme access will only be shared once payment has been confirmed.

Post-Session Payment Arrangement

  • Post-session payment is an exception and is only granted under special circumstances, by prior written agreement with Coach Courtney. Where applicable, payment is due at the end of the month for all sessions completed during that month.
  • Any same-day cancellation under this arrangement will incur a cancellation fee.
  • The cancellation fee will be added to the client's end-of-month invoice and is payable alongside the sessions completed that month.
  1. HEALTH & INJURY DISCLOSURE
  • All pre-existing injuries, medical conditions, or physical limitations must be disclosed to Coach Courtney before training commences — whether training in-person or online.
  • A clearance note from a General Practitioner (GP) is required before commencing training where an injury or medical condition is present.
  • This is required to ensure your safety and to allow training to be appropriately adapted to your needs.
  1. NUTRITION & APP USAGE

In order to achieve optimal results, all clients (in-person and online) are required to:

  • Follow the nutritional guidelines provided by Coach Courtney as part of their programme.
  • Download and actively use the Everfit Coaching App — this is the primary tool used to track your training, monitor progress, and support your journey.
  • Engage consistently with the app to get the most out of your coaching relationship.
  1. CLIENT COMMITMENT & EXPECTATIONS

A successful coaching relationship requires active participation from both sides. As a client of Unique Physique Health — whether training in-person or online — you are committing to:

  • Mutual respect — between yourself and Coach Courtney at all times.
  • A willingness to be guided and to apply that guidance consistently in your daily life.
  • A commitment to making meaningful lifestyle changes — results are a product of the work done inside and outside of sessions.
  • Open, honest communication about your progress, challenges, and any changes to your health or circumstances.

Please note: Coach Courtney is invested in your journey and will show up fully for you. The same commitment is expected in return.